Grand Lisboa Casino Privacy Policy – Understanding How Your Information Is Managed

How Grand Lisboa Casino Privacy Policy Covers Guest Information and Data Handling

Grand Lisboa Casino Privacy Policy explains how personal information may be collected and handled when guests interact with our digital channels, reservations, transactions, membership services and other relevant activities. Depending on the service used, information can include contact details, travel or booking information, payment-related details, date of birth and identification information. We collect only the information relevant to the interaction and process it according to the purposes and requirements that apply.

We may also collect technical and usage information automatically when our channels or available Wi-Fi services are used. This can include login and browser information, operating system details, session information, IP address, approximate location derived from an IP address and information about how our digital channels are visited. Patronage information, including reservations, purchases and other activities within SJM Resorts, may also form part of the information handled where relevant.

Grand Lisboa Casino Privacy Policy allows personal information to be used for purposes associated with delivering and administering services, managing accounts and reservations, maintaining technical and network security, complying with applicable legal requirements and communicating eligible offers or service information. Marketing communications can be managed according to the choices available to the data subject. Information may also be handled by authorised service providers acting for defined operational purposes and subject to appropriate contractual controls.

Cookies and similar technologies can be used to store preferences, support login or purchase functions, understand usage and improve the digital experience. Personal information may be processed or stored within Macau and, where appropriate, transferred to other jurisdictions in connection with group operations, service providers or relevant legal requirements. Appropriate safeguards are applied where required for cross-border handling.

We apply organisational and technical measures intended to protect personal data from unauthorised access, loss, alteration or disclosure, although no storage or transmission method can be guaranteed to be completely secure. Data is retained no longer than necessary for the purpose for which it was collected or further processed, except where a legal, regulatory or contractual requirement justifies longer retention. Data subjects may request access to, rectification of or updating of their personal information in accordance with the applicable privacy framework and may opt out of eligible marketing communications.

Grand Lisboa Casino Privacy Policy Data Categories and Purposes

Data type	Typical purpose	Protection approach
Identity details	Transactions, account administration and relevant verification	Controlled access and organisational safeguards
Contact details	Reservations, account services and communications	Confidential handling under defined procedures
Booking and transaction data	Managing reservations, purchases and guest services	Access restricted according to operational need
Patronage information	Managing relevant services, accounts and guest activity	Technical and organisational security measures
Technical data	Security, diagnostics, administration and usage analysis	Network, system and access safeguards
Communication preferences	Managing eligible promotional communications	Opt-out choices can be exercised where provided

Frequently Asked Questions

Why does Grand Lisboa Casino Privacy Policy allow personal data to be collected?

Personal information may be required to manage reservations, transactions, accounts and other requested services, maintain security and comply with applicable obligations. Depending on the interaction, it may also support guest communications and eligible marketing activities where the relevant conditions permit them.

Can I ask for my personal information to be corrected?

Yes. Data subjects may request access to, rectification of or updating of personal information in accordance with the applicable personal-data framework. Eligible marketing communications can also be declined through the available opt-out process.